FREQUENTLY ASKED QUESTIONS
Why are some products only available in-store?
Some of our products are medical grade products and cannot be displayed publicly. Just give us a call at (470) 355-3291
and we’ll be able to take your order over the phone.
Can I make changes to my order once it has been placed?
Unfortunately, an order cannot be changed once it has been placed. If you’d like to change your order please contact us immediately.
How do I use a coupon code?
You are able to enter your coupon code at checkout.
How many coupon codes can be used per order?
You may only enter 1 coupon code per order.
How much is my PRO discount?
How do I use my PRO discount?
To use your PRO discount, click the “Add Pro Code” button in your shopping cart or enter promo code “PRO20” at checkout. You must be signed into your PRO account in order for this code to work.
How do I become a Julian PRO user?
To become a PRO user, you must be a working beauty professional or influencer. Please apply here.
How do I get a 40% discount on Make Up For Ever products?
You must be a Make Up For Ever backstage member in order to get the 40% discount. Apply Here
Shipping & Handling
Shipping is 100% free on all orders over $75.00.
Do you accept international orders?
Unfortunately we cannot accept any international orders at this time.
Do you ship to P.O. boxes?
Unfortunately, we cannot ship to PO Boxes. Orders must be sent to a physical address.
Do you ship to Hawaii, Alaska, and Puerto Rico?
Unfortunately, we cannot ship to these locations.
Returns must be requested within 30 days of receiving your order. Read more...
Influencers & Affiliates
How do I become a Julian affiliate?
For any other questions, please contact us.